Perfect-match guarantee
The right shade.
Guaranteed.
Or we'll put it right — free.
Buying foundation online used to mean guessing, then hoping. We took the guesswork out of it: match with us, test it at home, and if it isn't right, we sort it. There's no risk left on your side.
Three steps to your match.
Match with us.
Book a free online colour consult, or take the shade quiz for your foundation. We look at your skin tone and undertone and point you to the shade that will actually suit you.
Test before you commit.
Every full-size order arrives with a trial sample in your matched shade. Wear it for a day before you open the full size — see it in your own light, on your own skin, on your own time.
Love it, or send it back.
If the match isn't right, return the unopened full size and we'll send the correct shade — free. You're never left holding a shade that doesn't work for you.
We'd rather you wore the right shade than kept the wrong one. That's the whole promise.
Both are free. Both take a few minutes.
The fine print.
Returns must be unopened and in original condition — packaging sealed, product unused.
Let us know you'd like to return within 14 days of receiving your order.
Post it back with proof of postage within 30 days of receiving your order. Makeup has a short shelf life and needs to be restocked promptly.
Return postage is at your own cost and risk. Once your return reaches us, we send your replacement shade free.
This shade guarantee is something we offer on top of your rights as a consumer. It doesn't replace or limit them. If a product is faulty or not as described, your rights under the Australian Consumer Law still apply, and we cover the cost of putting it right.
